Return Policy

Return & Refund Policy At BNK SPORTS, we strive to provide top-quality sports equipment and gear to our valued customers. If, for any reason, you are not completely satisfied with your purchase, our straightforward Return & Refund Policy ensures that your experience is seamless and hassle-free. 1. Returns You may return items within 14 days of receiving your order for a refund or exchange. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when delivered. For safety and hygiene reasons, certain items like mouthguards, socks, or swimwear may not be eligible for returns. 2. Return Process To initiate a return, please email us at [your_email@example.com ] with your order number and reason for return. Our customer service team will provide a Return Merchandise Authorization (RMA) number. Repack the item securely and ship it back to us, ensuring all original packaging is intact. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). 3. Refunds Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s). Refunds will be issued to the original payment method. Shipping fees are non-refundable, and in certain cases, a small restocking fee may apply depending on the condition of the returned item. 4. Exchanges We offer exchanges for different sizes, colors, or styles. Once we receive and inspect the returned item, we will process your exchange request. Additional shipping charges may apply for exchanges, depending on the nature of the exchange. 5. Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately at [your_email@example.com ] with clear photos of the issue. We will guide you through the return process and arrange a replacement or full refund at no extra charge. Claims for damaged or incorrect items must be made within 48 hours of delivery. 6. Return Exceptions For hygiene and safety reasons, certain items such as mouthguards, socks, or undergarments may not be eligible for return or exchange. Products clearly marked as "non-returnable" on the product page (such as custom or personalized items) cannot be returned.